Microsoft Certified Desktop Support Specialists provide technical support to those using Microsoft computer software products and operating systems. They are responsible for identifying and resolving a variety of network and workstation problems, including connectivity issues. They also must stay up-to-date about things such as products and upgrades. They further must handle other hardware and software issues.

Job Outlook for Microsoft Certified Desktop Support Specialists

The U.S Bureau of Labor Statistics (BLS), believes that demand for specialists will increase by 12% from 2014 to 2024. IT professionals who have a focus on Windows operating system technologies will likely have a bright future.

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